Ancillary Care

Comprehensive Ancillary Services for Workers' Compensation

At Preferred Medical, our responsive team, in-depth experience, and jurisdictional knowledge enables us to efficiently support you in coordinating ancillary care for recovering employees.

Why Choose Preferred Medical for Ancillary Care Services?

  • One-stop, always available coordination of care
  • Easy referral process
  • Calls answered within 8 seconds
  • Billings under SFS/U&C
  • Orders assigned within 30 minutes
  • Less than 1% call abandonment rate
  • Responsive, experienced account team
  • Utilization monitoring
  • Confirmation with every order
  • Customized reporting
  • Access to our comprehensive claim portal

Durable Medical Equipment and Supplies

Our expansive network ensures injured workers quickly receive cost-effective, quality, and appropriate medical equipment and supplies. We offer:

  • Overnight shipments
  • No automatic shipments
  • Utilization monitoring
  • Automatic rental to ownership conversations
  • Consultation and fittings, training, and cleaning and repairs (when appropriate)

Home Health

We provide access to a specially trained network of registered nurses, home health aides, LPNs, and physical, occupational, and speech therapists. We offer:

  • Coordination of appointments with the most appropriate service provider
  • Timely, high-quality care
  • Proactive service monitoring
  • Ongoing updates and clinical observations

Orthotics & Prosthetics

Our national network of providers offers:

  • Custom and standard braces and collars
  • Lifelike prosthetics
  • Custom-built artificial limbs and digit replacements
  • Fittings by certified orthotists or prosthetists

Electrotherapy

We offer a range of electrotherapy options as alternatives to prescription drug therapy, including:

  • Bone growth stimulators
  • Galvanic, interferential, and muscle stimulators
  • TENS units
  • Micro-current units

IV & Respiratory Care

Our nationwide services, delivered by registered nurses, include:

  • Pain management
  • Total parenteral and enteral nutrition
  • Tocolytic, bi-level respiratory, anti-infective, and hydration therapies
  • CPAP/BPAP, liquid oxygen, nebulizers, concentrators, and portable gas

Hearing Loss Services

We deliver comprehensive audiology care through our nationwide network of 6,000+ certified audiologists:

  • Hearing evaluations and diagnostic testing
  • Custom hearing aid fitting and programming
  • Tinnitus assessment and management
  • Digital and analog hearing aid options
  • Repair and maintenance services
  • Follow-up care and adjustment support

Surgical Implants

We streamline the surgical implant process with cost-effective solutions and rapid coordination:

  • Transparent, all-inclusive pricing with no hidden fees
  • Access to major implant manufacturers and suppliers
  • Pre-negotiated rates with preferred vendors
  • Immediate processing of emergency cases
  • Quality assurance and implant verification
  • Complete documentation and warranty tracking

Diagnostic Imaging

Our extensive national network for MRI, CT, EMG, PET, arthrograms, and bone scans offers significant savings. We provide:

  • Same-day scheduling and appointment coordination to minimize delays
  • Automated appointment reminders
  • Real-time confirmations to all stakeholders
  • Digital image storage and retrieval for easy access to historical studies
  • Quality control review of all imaging reports
  • Fast turnaround times
  • Transportation coordination when needed

Translation & Interpretation

Our comprehensive language support services include:

  • On-site, telephonic, and video remote interpretation
  • Coverage for over 200 spoken languages
  • American Sign Language and tactile interpretation
  • Braille transcription and document translation
  • Same-day document translation for most languages
  • Certified medical interpreters
  • 24/7 availability for emergency situations
  • Cultural competency guidance

Transportation

We ensure safe, reliable transportation for every stage of recovery through:

  • Air and ground ambulance services
  • Wheelchair-accessible vans and conversion vehicles
  • Non-emergency medical transportation (NEMT)
  • Standard and bariatric-capable vehicles
  • Door-to-door taxi and rideshare services
  • Long-distance medical transport
  • Same-day scheduling availability
  • Real-time trip tracking and status updates
  • Nationwide coverage network
  • 24/7 dispatch coordination

Discharge Planning

We coordinate seamless transitions from hospital to home, preventing costly delays and ensuring patient comfort:

  • Same-day response to discharge requests
  • Direct coordination with hospital discharge planners
  • Real-time updates to adjusters and case managers
  • Rapid delivery of medical equipment and supplies
  • Immediate scheduling of home health services
  • Weekend and holiday coverage to prevent extended stays
  • Complete documentation of discharge requirements
  • Follow-up care scheduling and coordination

Catastrophic Care

Our specially trained team delivers comprehensive care coordination for the most complex medical cases:

  • Coordination of complex neurological injury care, including traumatic brain injuries
  • Spinal cord injury management
  • Advanced burn care coordination
  • Complex wound care
  • Crush injury treatment
  • Home modifications
  • Equipment and supply management
  • Psychological support services
  • Pain management oversight
At Preferred Medical, we’re committed to streamlining the delivery of products and services while helping payers manage costs effectively. Our goal is to ensure that the individual needs of each injured worker and their family are addressed compassionately and efficiently.

Ready to experience the Preferred Medical difference in ancillary
services? Let's discuss how we can tailor our comprehensive
services to meet your specific needs.

Contact us